Text / Tu Yangcheng Evening News Full Media Reporter Li Huikun correspondent Sui Zheng Xuan "did not expect" "very shocking" … This is the most expressed experience in the Guangzhou Digital Government’s public opening day. From November 16th to 18th, in the third day, Guangzhou held the first digital government public opening day event, 81 people were invited to visit Guangzhou 12345 government service convenience hotline traffic, Guangzhou Government Service Center and Guangzhou Smart City Operation Center , Close contact with the digital government building work scene, personally feel the intelligence, speed and temperature of the public. The first stop 12345 government service hotline traffic center "Tibet" in the mysterious team "Hello, here is 12345, what can I help you?" On the 16th, the Guangzhou Digital Government Public Opening Day is in Guangzhou 12345 The government service convenience hotline kicked off, 30 citizens were invited to the hotline traffic center to visit and experience, close contact with this usual only smell their voice, do not see their people’s "mysterious" team. Guangzhou 12345 government service convenience hotline is the "No. 1 answer, there is a" hotline service system "created by Guangzhou, and has been integrated with 11 districts of the city, and 89 non-emergency government lines in 40 municipalities. From January to October this year, the hotline service has accumulated more than 20 million pieces, and the upload is up again. The reporter saw that the convenience hotline is divided into a comprehensive queue, the land urban management provident fund queue, the labor security queue, the public security queue, the five major queues of the consumer rights queue, each attendant has a computer, after wearing a headset, attending the phone, if it is If you can answer policy-based policy, the operator will use professional knowledge. If it is a complaint suggestion class, the attendant will transfer to the appropriate department according to the situation.
The voice recognition assistant on the screen will automatically transcribe the conversation into text and form a work order. In addition, the center also builds a hotline data sharing platform, which can see the attendance in real time, and all types of matters answer data.
The interpretator also demonstrates the characteristics and operational points of "Guangzhou 12345" WeChat public account, including self-service orders, intelligent query assistants, and "elder version" intimate service, causing many people’s interest, everyone picks up mobile phones, personally Experience the service entry is more intuitive, the service is warmer, the self-service order is more convenient, and the knowledge will be more intelligent "hotline service on the fingertips".
Ms. Wang said that after visiting, the original 12345 each other is behind the "sharp" information technology in support, hotline big data analysis makes social governance more accurate, I hope that Guangzhou continues to promote digital government construction, make digital technology applications Better benefit the public.
The second station municipal government service center feels the speed and temperature of the wisdom of the government. The Government Service Center visits the experience and deeply feels the speed and temperature of Guangzhou government service.
At the scene, the public has visited the "Visiting" service operation process of "reception comprehensive acceptance, background classification approval, unified window export" in the country, in the country, as well as "no visiting approval" services in the epidemic . Many people have had to come to the center of "Government Wisdom Xiaoxuan". This is a new generation of information technology using 5G, setting up a "cloud window", forming a "cloud sitting" team, providing a platform for enterprises and masses to remote interactive guided government services. The office and the masses can consult and apply for local and national government service matters in the "cloud window" in any outlets, and implement the business cross-level and cross-regional one-stop. It is understood that in recent years, the Guangzhou Municipal Government Service Center relies on 5G, artificial intelligence, remote video and other new technologies, promoting government service standardization, intelligence, integrated development. From January to October this year, the municipal government service hall fused through the online line, and the integrated service business volume is 10,000 yuan, which is a year-on-year increase.
Through corporate agent service room, 5G video conference, online multi-party synergies, the city-level agent service team provides 3443 Agency services for 1073 engineering construction projects of 760 companies, involving approximately 171.4 billion yuan in annual investment. The third station Smart City Operation Center "City Brain" One Net Management City "is very shocking!" Ms. Lu, Ms. Lu, visited the Guangzhou City Smart City Operation, I couldn’t help but sigh. On the 18th, as the last stop of the Guangzhou Digital Government Public Open Day, 26 people went into the Guangzhou Smart City Operation Center, and unveiled the mysterious veil of the "Sui Zhi Tube" urban operation under the leadership.
Guangzhou Smart City Operation Center covers an area of ??about 3,000 square meters and officially launched in August this year.
The reporter saw that the most eye-catching LED big screen in the center seems to have a high-tech full "cockpit", which is connected to 35 directors, 11 districts, and a total of 115 business systems, combining aggregation emergency management, urban management, The business environment, people’s livelihood services and other domain urban governance data exceed 3.6 billion, the construction of "people, enterprises, land, things, and politics" five urban basic elements, forming more than 2,800 urban signs of data, and built more than 20 applications Theme, more than 100 application scenarios. "’Shuixi’ City Operation Management Center is like a digital Guangzhou city, sitting in this’ cockpit, you can know urban dynamics.
"The explanator demonstrates that in the" traffic operation "module, you can monitor the traffic of the train information, people structure, flow trends and quick pick-up area of ??Guangzhou South Railway Station in real time.
Xing Weihai, a head of the "Sui Zhi Tube" operation management group, introduced the reporter, "Sui Zhi Tube" assumed the five functions of the command, dispatch, disposal, supervision and decision-making compared to the digital intelligence system of various functional departments.
"Some incidents are not a single department can solve, ‘Shui Tube’ creation of Guangzhou special application scenarios, full-dimensional cracking urban comprehensive management problems, built into a synthetic governance of mud trucks, three anti-comprehensive command dispatches, major holiday topics, etc. Cross-level cross-domain comprehensive application scenarios, realization of real-time monitoring, rapid warning, and active prevention of operating conditions in key areas such as urban transport, infrastructure, public safety, ecological environment, and social economy.
"Mr. Lu is one of the invited visitors, and the work is related to data operations. He said that" Sui Zhi "massive data is beyond his imagination." This is hard to do, and Guangzhou can manage it. Thin, then in place, as a public, I feel very peaceful, because I have seen the scene of government management, I have more confident in the future development of Guangzhou! ".